At Horizontal Tango and So Sexy Boutique your satisfaction is important to us. However, because of the personal nature of our products an exchange service is not available. Please choose carefully before you buy. We are unable to accept products or DVDs which do not meet your expectations; we will only replace items which are found to be faulty. If a product has a manufacturing defect, then you should return that product to us for a replacement. To return a defective product, you must return the product within 30 days of purchase. Please email our office at sales@horizontaltango.com.au and request a 'Returns Form'. Once you have received a Return Form and Return number, please then forward to: PO Box 388 Maroochydore, Qld Australia.We will advise you if for any reason we are unable to immediately forward your requested exchange product.